Digital Product Return Policy

At Headsbase HR, we strive to ensure our digital products meet your needs. However, due to the nature of digital products, we have specific guidelines regarding returns and refunds. Please read this policy carefully before purchasing any digital product from our website.

1. No Returns or refunds on digital products

Once a digital product (such as eBooks, templates, or other downloadable resources) has been purchased and accessed or downloaded, we cannot offer a refund or exchange. This is due to the inherent nature of digital content, where access to the product cannot be "returned."

2. Exceptions

In certain exceptional circumstances, we may offer a refund or exchange if:

  • Technical Issues: If the digital product you purchased cannot be accessed or downloaded due to technical issues on our end, and we are unable to resolve the issue within a reasonable time frame.

  • Duplicate Purchase: If you accidentally purchase the same digital product more than once, we may issue a refund for the duplicate purchase.

3. How to request a refund

If you believe you qualify for a refund under one of the exceptions mentioned above, please contact us within 14 days of purchase with the following information:

  • Your full name and email address used at the time of purchase.

  • A copy of the receipt or order confirmation.

  • A detailed explanation of the issue.

Send your refund request to hello@headsbase.com. We will review your request and respond within 7 business days.

4. Resolution process

Once we receive your refund request, we will:

  • Investigate the issue based on the information provided.

  • Attempt to resolve any technical problems, such as providing a working download link.

  • Issue a refund if the case meets the criteria outlined in this policy.

Refunds will be processed through the original payment method within 10 business days of approval.

5. Chargebacks

If you initiate a chargeback with your credit card company without contacting us first to resolve the issue, you may be ineligible for a refund. We encourage you to reach out to us before taking this step, so we can assist you.

6. Changes to this policy

We reserve the right to modify this Return Policy at any time. Any changes will be posted on our website, and your continued use of our site after such changes will indicate your acceptance of the updated policy.

If you have any questions or concerns regarding our Digital Product Return Policy, please contact us at hello@headsbase.com We are here to help!